FAQs
Browse by category to find answers to our most commonly asked questions.
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About Elk Creek Crossing >
Q: Who is the builder? Is Elk Creek Crossing part of Omaha or an SID?
A: The original builder for ECC was Benchmark Homes. The City of Omaha annexed ECC on August 15, 2007, terminating the existence of the Sanitation Improvement District (SID). Following annexation, the City has assumed most SID responsibilities, like park maintenance and trash removal.
Q: What amenities does Elk Creek Crossing have?
A: There are plenty of things to do in ECC! Elk Creek Park is open to the public and has a pavilion, play area and full basketball court. Just a short walk up the hill you’ll find a splash park (NOT part of Elk Creek Crossing but open to the public) with a pavilion and parking lot. You can also walk or bike along the West Patio Trail with multiple access points connected directly to the neighborhood.
Q: What are the ECC and city boundaries for maintenance responsibility?
A: The City of Omaha is responsible for all of the public areas throughout ECC in regards to lawn maintenance and snow removal. To view the maintenance areas that are the responsibility of ECC, please click HERE > to view the map.
Original Benchmark Homes >
Q: Do you have the floorpans offered by Benchmark Homes?
A: Yes! Click HERE > to view the original floor plans throughout Elk Creek Crossing.
NEW TO ELK CREEK CROSSING >
Q: What do I need to know?
A: Welcome to Elk Creek Crossing! For detailed “Welcome to the Neighborhood” information please click HERE >.
COVENANTS >
Q: Where can I find the covenants?
A: You can access a downloadable and searchable PDF version of the ECC Covenants by clicking HERE ≥.
To learn more about the ECC Covenants, please click HERE >.
Q: What are the restrictions regarding fences, sheds, pools, boats and campers?
A: You can quickly download ECC Covenants pdf and search any topic you need by clicking HERE >.
In specific to the question above, answers to those questions can be found here:
- FENCES: Article V / Section 2 / Fences Etc under General Restrictions
- SHEDS:
- POOLS: Article V / Section 2 / Fences Etc under General Restrictions
- BOATS & CAMPERS: Article V / Section 10 / Vehicles, Trailers and Equipment under General Restrictions
TRASH CARTS AND REFUSE REMOVAL >
Still getting used to your new trash cart? Here’s a bit of info that might be helpful.
Q: What do the covenants say about this?
A: Article V, General Restrictions, Section 7: “No garage, trash can, container shall be permitted to remain outside of any dwelling, except for pick-up purposes.” To learn more about the ECC Covenants, please click HERE >.
Q: Questions about your new waste cart?
A: Information directly from the source: wasteline.org/cart-faqs
Q: Want to request a smaller cart?
A: Information directly from the source: wasteline.org/cart-change-requests
THE HOA and ANNUAL DUES >
Q: What is an HOA?
A: A Homeowner’s Association (HOA) is the organization in the Elk Creek Crossing subdivision that makes and enforces rules for the residents. Those who purchase property within the ECC HOA’s jurisdiction automatically become members and are required to pay HOA dues/fees.
Q: Who is on the HOA Board and what do they do?
A: The ECC HOA board is comprised of members from the neighborhood, who volunteer their time. Click HERE ≥ to view their names and titles. The board meets once a month to discuss the latest agenda of topics, which can include vendor selection, event planning, budgets for the upcoming year, new policies, problem properties, etc.
Q: What do the HOA dues pay?
A: The annual dues property owners are required to pay help maintain common areas and include utilities, sprinklers, property management fees, insurance, repairs, social events, and much more.
Q: How can I pay HOA dues?
A: There are three ways you can pay your annual ECC HOA dues. Please click HERE > to view those options.
Q: What happens if I don’t pay the HOA dues?
A: If a property owner does not pay their annual dues, a letter will be sent and they will be given a grace period. Once HOA dues plus late fees exceed $100, a lien will be placed on the home. If the resident has financial hardships and wants to pay, but cannot afford to pay the fee, they must contact the ECC manager with PJ Morgan Real Estate to make arrangements by clicking HERE ≥.
Q: What if I rent?
A: If you are a renter, you are not responsible for paying the annual HOA dues, the homeowner is. If you are getting notifications your residence is behind on HOA dues payment/s, please contact PJ Morgan Real Estate to inform them of the homeowners mailing address by clicking HERE ≥.
Architectural and Landscaping Changes >
Q: Ready to make an exterior change to your home? Add to your landscaping? Build a new home in ECC?
A: Click HERE > to download the “ECC Architectural & Landscaping Change Request Form”. Follow the instructions for submission to the ECC HOA Board for review and approval.
VOLUNTEERING >
COMPLAINTS >
Q: Who do I contact with complaints?
A: Click HERE > to reach Betts Real Estate Company.
Q: What is the complaint process you suggest I follow?
A: Step 1: Neighborly Compassion and Kindness
The HOA highly recommends the first step a resident should take to address a concern would be with neighborly compassion, kindness and consideration. Please, treat others the way you would like to be treated. When issues escalate and assistance is required, PJ Morgan Real Estate and the HOA Board are happy to help to the best of their ability.
Step 2: If Needed, File an Official ComplaintIf a resident is unable to resolve an issue with a neighbor themselves pertaining to a Covenant violation, they are welcome to issue a formal complaint with either the HOA or PJ Morgan Real Estate. After an issue is brought to the HOA’s attention, the team discusses and implements the best form of action. Most of the time, issues are resolved with a letter to the homeowner and an offer of neighborly assistance. On occasion, when circumstances remain unresolved, the Board meets to discuss the cost of litigation and whether to pursue property liens based on the impact the infraction(s) have on the neighborhood.
Q: What can I do about concerns about street conditions, speeding in the neighborhood or parked cars violating city ordinance laws?
A: Here are a few options to that will hopefully help resolve the issue:
- City of Omaha’s listing of Neighborhood Problems “Where to Call” sheet
- Click HERE ≥ to access.
- Official Omaha Neighborhood Directory: Neighborhood Problems and Where to Call (starting on page 11)
- Click HERE ≥ to access.
- Citizen Complaints to Omaha Mayor
- Hotline: 402-444-5555
- Visit their website: mayors-office.cityofomaha.org/2-uncategorised/235-citizen-complaint-review-board